How to upload your furniture

Uploading your furniture is a simple step by step process...

Step 1 - Choose your listing type

1. What are the charges for selling an item?
2. What listing type should I select?
3. What's the difference between listing types?

Step 2 - Enter your item details

1. What should I write in my title and description?
2. My item fits into multiple categories, which should I pick?
3. Can I sell furniture from a different location to the address registered to my account?

Step 3 - Upload Images

1. Whats the maximum image size I can upload?
2. Why dimensions should my images be?
3. What file types are supported?
4. I'm having trouble uploading my images?
5. What type of image will help sell my item?
6. Do I have to upload an image?

Step 4 - Choose your selling options

1. How long can a listing last?
2. What is the auction process?
3. What is instant purchase?
4. Can I select the auction and instant purchase option?
5. Can I sell multiple items on one listing
6. Do I have to offer delivery?
7. What options do I have for receiving payment?

Step 5 - Review your listing

1. Can I change my listing if I spot a mistake when reviewing?
2. What happens to my listing when I press 'save and add another'
3. I saved my listing where can I find it now?
4. Can I upload more than one listing at a time?

Step 6 - Pay for your listing

1. How do I pay for my listing?
2. What are Karolo Credits and how much are they?
3. Can I buy credits in advance?

Step 1 - Choose your listing type

1. What are the charges for selling an item?

Karolo charges a listing fee dependent the listing type you choose (View listing options). Listings can be purchased upon upload or in advance by purchasing credits. No commission is charged on the final sale price of your item.

2. What listing type should I select?

There are a number of factors that should inform your choice when selecting a listing type. There should be a balance between the cost of the listing, the value of the item you are selling and the features you want when selling the item. The better the listing type, the better the features and the higher chance you have of selling your item for a higher value.

3. What's the difference between listing types?

Full details of each listing type can be found on Step 1 of the upload process.

Step 2 - Enter your item details

1. What should I write in my title and description?

It is very important to be honest and accurate in your title and description. Do not try to deceive buyers! Your title should include a concise description of the item, the material it's made of and any brand/maker names. Try to include the following information in your listing:

• Brand or maker names
• Dimensions
• Materials
• The items condition - go into detail
• Relevant information about the items history or age
• Any information you believe would be benficial for a buyer to know

2. My item fits into multiple categories, which should I pick?

At present you can only enter your listing into one category, thus you should choose whichever category you believe to be most relevant to your item.

3. Can I sell furniture from a different location to the address registered to my account?

As long as you own the item or have the express permission to act on behalf of the owner, you may sell items from a different location than that registered to your account.

Step 3 - Upload Images

1. Whats the maximum image size I can upload?

To prevent long delays in uploading, images must be below 2mb.

2. What dimensions should my image be?

Your image should not be below 484 pixels wide. This is the size of the detailed image on your listing page. Landscape images are recommended. Your images will be resized to fit and if portrait in orientation, cropped to fit our listing thumbnails. You will be able to choose the location of the thumbnail crop.

3. What file types are supported?

Jpg, png and gif files are supported file types. Animated gif's are not supported.

4. I'm having trouble uploading my images?

There could be a number of reasons if you're experiencing problems uploading images for your item. Check the following:

• Your images must be below 2mb. Digital cameras often take very large images, so check your file size and adjust accordingly. You can use image editing software, such as Picnik or Aviary.
• Your image needs to be no bigger than 1000px wide, reducing the size is a useful way of minimising the file size and can help upload speeds.
• Your images must be one of the following file types: jpg, png or gif.
• Your image file should be in RGB color mode and optimized for the web.

5. What type of image will help sell my item?

Good images are vitally important to help the sale of your item and should be carefully considered before uploading your listing. A good photograph can be the difference between someone buying your item, or not even looking at it.

	Good lighting - Make sure your item is well lit. Photograph your item in natural light if possible and avoid uploading images that are very dark or very light (under or over exposed)
	Show important details - Sell your item to buyers by illustrating its best qualities. Photograph unique features, the condition and quality of materials used and be sure to show any flaws your item may have. Be honest about your item to avoid possible conflict with buyers. This is particulary important for second-hand items.
	Choose your thumbnail carefully - Your thumbnail image is generated from the first image you upload and will represent your item in our search results. It is very important you choose an image that will entice buyers to look at your listing.

6. Do I have to upload an image?

You don't have to upload an image, but it has been proven that people are drawn to images, thus not uploading one could drastically harm your chances of selling your item.

Step 4 - Choose your selling options

1. How long can a listing last?

One listing can last between 3 and 31 days, with free relist / auto-relist options available if your item doesn't sell.

2. What is the auction process?

If you enable the auction feature on your listings, buyers will be able to bid on your item, up until your listing duration ends. Once complete the buyer with the highest bid will be notified of your contact details. You will also recieve the buyers contact information to arrange the exchange of your item.

Your start price should reflect the minimum amount of money you are willing to accpet for your item.

3. What is instant purchase?

Enabling instant purchase allows buyers to 'instantly purchase' your item, ending your listing immediately.

4. Can I select the auction and instant purchase option?

You can select both options on your listing, however once a bid is placed on your item, the instant purchase facility is disabled.

5. Can I sell multiple items on one listing?

You can sell multiple, identical items from one listing. 1 credit is charged for every additional item. However once you have opted fpr a quantity greater than 1, you can not enable the auction feature.

6. Do I have to offer delivery?

No you don't have to offer delivery. You can state pickup only or offer to deliver - its completely up to you.

7. What options do I have for receiving payment?

Karolo has no involvement in the actual transaction and exchange of items, thus it is up to you to state in your listing how you wish to be paid.

Step 5 - Review your listing

1. Can I change my listing if I spot a mistake when reviewing?

If you spot an error, simply click 'Back' and go back through the steps to find and correct the error. Review your listing carefully, you can not change it once it has gone live.

2. What happens when I press 'save and add another'

Saving your listing adds it to your account under My Listings > Items Awaiting Upload (other users cannot see your listing). This enables you to add multiple listings and only go through the payment process once.

Once you have entered your last item, just click 'Upload Listings', purchase any required credits and upon receipt of payment your items will uploaded automatically.

3. I saved my listing, where can I find it now?

Once you save a listing, you can find it within 'My Karolo > My Listings > Items Awaiting Upload'.

4. Can I upload more than one listing at a time?

Yes you can enter and save as many listings as you wish. Once you have entered your last item, just click 'Upload Listings', purchase any required credits and upon receipt of payment your items will uploaded automatically.

Step 6 - Pay for your listing

1.How do I pay for my listing?

For your safety all payments are made through Paypal, via your Credit/Debt card or using your Paypal account. Once payment is confirmed, credits will automatically be added to your account. Credits have no expiry period and are non refundable. You can either purchase credits in advance or at the completion of the upload process.

2.What are Karolo Credits and how much are they?

Karolo Credits are our currency and are used most commonly to purchase listings. You can see the current price of 1 credit here.

3.Can I buy credits in advance?

You can purchase credits in advance within 'My Karolo > My Credits'